Returns & Refund Policy

Return Policy

Our Return Policy was last updated 5/6/2024

 Thank you for shopping at Hot Trends Online

 If, for any reason, You are not completely satisfied with your purchase, We invite You to review our policy on returns. This Return Policy was Created by Hot Trends Online.

 The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

 The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

 For the purposes of this Return and Refund Policy:

  • “Company” (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Hot Trends Online
  • “Goods” refers to the items offered for sale on our Website.
  • “Orders” means a request by You to purchase Goods from Us.
  • “Service” refers to the Website.
  • “Website” refers to Hot Trends Online, accessible from https://hottrendsonline.com
  • “You” meaning the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

 You are entitled to cancel Your Order within 14 days without giving any reason for doing so.

 The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

 In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By visiting this page on our website: https://hottrendsonline.com/pages/contact
  • By sending us an email: Support@hottrendsonline.com

 

We will reimburse You no later than 10 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

 In order for the Goods to be eligible for a return, please make sure of the following:

  • All items must have purchase receipts
  • Clothing Items: Must be unworn, undamaged and with tags attached.
  • Electronics: Must have barcodes and labels intact.
  • Household Items. Unused and undamaged with barcodes and stickers intact.
  • The Goods must have been purchased within the last 30 days.
  • The Goods are in the original packaging
  • The following Goods cannot be returned:
  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods that are missing tags or original packaging
  • Goods that are considered final sale (these will be clearly marked on the product page)

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Returning Goods

To initiate a return, please follow these steps:

  1. Contact Us: Before returning an item, please contact our customer service team by email at support@hottrendsonline.com or by phone at 201-315-3323.
  2. They will provide you with a Return Authorization Number (RMA) and instructions on how to ship your return items back to us.
  3. They will provide you with the Address to ship your return back to us

 

Packing your return Goods.

 Pack Your Return: Carefully pack your unused item(s) in the original packaging, if possible. Include a copy of your packing slip or order confirmation with the returned item(s).

     Ship Your Return: Ship your return package to the address provided by our customer service team. We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

 If you have any questions about our Returns and Refunds Policy, please contact us:

  • By visiting this page on our website: https://hottrendsonline.com/pages/contact
  • By sending us an email: Support@hottrendsonline.com

.

 

Refunds:

Once we receive your returned item and verify that it meets the return criteria, we will issue a full refund to your original payment method within 10 business days.  You will receive a notification email once your refund has been processed. 

 Return Shipping Costs:

     Return Shipping is Free within the United States

 Exchanges:

 Unfortunately, we do not currently offer exchanges for returned items.  However, you can return your unwanted item(s) and place a new order for the correct item(s). 

 

International Returns:

 We currently only accept returns from customers located in the countries we currently ship to.

 Contact Us:

 If you have any questions about our return policy, please don't hesitate to contact us by email at support@hottrendsonline.com or by phone at 201-315-323.  We are always happy to help!

 By using our website, you agree to the terms of our return policy.

 This return policy is subject to change without notice. 

Date of Last Update: [5/6/2024] 

 Hot Trends Online

49 Finnigan Ave, Q13

Saddle Brook NJ, 07663

Support@hottrendsonline.com